Compliance Training
(eLearning)
Client/Employer: Barton Malow
Audience: All Barton Malow Team Members
Project Role: Instructional Designer & Developer, Project Manager
Design/Authoring/Delivery Tools: Articulate Storyline 360
Project Challenges & Goals: Senior leaders and team members across the enterprise found little value in off-the-shelf generic compliance training, that was often perceived as a check-the-box activity, and desired a custom training that was highly relevant, engaging, and had greater impact on team members and the overall enterprise.
During this phase I explored current trends and best practices for compliance training to for inspiration and ideas. I then conducted several focus groups with internal stakeholders utilizing empathy mapping and interviewing to gather insights on what team members think and feel, hear and see, say and do, and their pains and motivators as it relates to their experiences with compliance training and compliance related issues in the workplace. Once those were compiled I led collaborative design meetings with project partners across various internal teams and drafted a strategy blueprint that captured stakeholders insights and ideas on project challenges, desired outcomes, aspirations, focus areas, guiding principles, and activities/tactics. This further informed my proposed outline, storyboard, and prototype drafts. Feedback from project sponsors, key stakeholders, and prospective learners was solicited throughout the early stages of the project to ensure alignment with desired outcomes and business objectives.
Screenshots of my strategy blueprint and storyboard document are below.
Analysis & Design
Development
I created various draft versions in Storyline and gained iterative feedback along the way. For development of the relevant scenarios, I utilized Microsoft CoPilot to help write drafts of all the challenge scenarios and enlisted subject matter experts to finalize and fine tune scenario language. I also collaborated with our marketing and communications team on the development of scripts for training videos.
Prototype:
Team Member eLearning:
In addition to level 2 built-in assessments, I implemented a level 1 and 3 feedback survey for the course that asked the following questions:
What did you like best about the course?
75% liked the clear and concise content
31% liked the real-world scenarios
6% liked the interactivity and personalization (work location + personal, embedded names)
5.5 % expressed a positive sentiment related to user experience (easy, interactive, engaging)
What one change would you recommend to improve the course?
90% Nothing
How has this learning opportunity changed your perspective or approach to work?
69% general reinforcement; good refresher
13% increased awareness of resources and support (e.g., HR, ethics hotline)
6.3% empowerment and responsibility
6.1% improved mindset or confidence
4.9% communication and inclusion
As a result of this course, what will you do differently? Please provide an example of how you plan to implement what you have learned.
58% act with integrity, lead by example, apply values
16% engage HR/legal, escalate issues
14% document/report issues, use ethics hotline
8% Be more vigilant, self-aware
5% speak up, empower others
Retention of Information
While full retention should be measured overtime with various KPIs, 7% of survey respondents included broader expressions related to retention, such as “memorable”, “stuck with me”, “easy to apply”, “helped me remember”, or “reinforced”, suggesting that while not always explicitly stated, a meaningful portion of team members recognized the training as impactful and retainable.